Delivery was good, assembly took longer than necessary as no allen key was provided for the bolts that move the rear wheel for tightening the chain. I would say more information needs to be provided on tightening brake cables. Noticed the front wheel has a noticeable shimmy and isn't aligned properly. Pretty annoying for a new bike. I hoped it looked that way because the tyre wasn't inflated yet but unfortunately not. On the 3rd time riding the bike I felt the chain come loose and get off to check the rear wheel bolts hadn't come loose. Turns out the chain had snapped on two separate links thus allowing the chain to elongate and the bike was no longer ridable. I had ensured that the appropriate chain tension was applied during setup (1cm up/down slack as per the video) and ensured proper wheel alignment as I know misalignment can asymmetrically stretch the chain. I have a tendency to check new bikes pre and mid-ride in the first weeks using them in case of anything coming loose. Didn't notice anything so not sure what's happened. Anyway, currently looking for a new chain from a different brand. Will also replace the front wheel with a different brand's should the misalignment get worse. Shame because I got the teal rims.
Fantastic bike, solid and perfectly balanced. Runs smoothly and almost silently. It was an instant bond! Very happy. Many future miles to enjoy.
Excellent service, help and advice from Quella before, during and after sales. Many thanks, much appreciated.
Awesome commuter, very easy to setup and maintain. Single speed is perfect for flat and moderate inclines.
Great bike and excellent service from Quella. Jess was extremely helpful.
Great bike
