4 stars only because I find that the handle bar could be more comfortable however the bike was easy to assemble, it’s light, sturdy and agile.
Perfect on the road. Despite the single speed it’s pretty fast and fun.
Not sure how it would be going up hill but I guess it’ll require some leg strength.
The style is just spot on. I keep getting compliments about the look of it so if style is your thing this is the bike for you.
A fabulous bike. And an exceptional service and customer care from Quella.
And I'm a dithering old codger, coming up to 70 - living in hilly Devon - who should never, ever have bought a single gear bike.
But they are such great fun to ride. As in an exhilarating joy!
The gear ratio is a little high, for an out of condition old fool who last cycled 15 years ago - and the good people at Quella offered to send me a higher cog and adjusted chain to make riding a little easier for an old croc like me.
I needed my good old state pension to arrive to pay for the parts, so I kept to level surfaces. I should have waited.
Because a catastrophe struck - I pulled in to let a car pass on the narrow lanes, and as gently as I could began to push the pedal.
But managed to "pop" my knee.
It'll take months for the ligaments to fix themselves.
So now I'm still gazing with admiration at the gleaming machine knowing that I won't be able to ride it for ages. I'll then be too ancient to try!
I'm desperately trying to find someone who'll buy my "pride and joy" bike and let it do what it most wants - give the most enjoyment possible to the rider.
Wish me luck in finding a "Single Speed" devotee living in the steep hills of Devon!
I have reported this twice to the sales team and still have not received any reply
Excellent bike and easy to build. Makes commuting much easier!
As soon as i saw the Quella cambridge, I knew it was the bike for me and it doesn’t disappoint. I’ve had constant compliments on it. Someone has commented every time i’ve taken it out on the colour. It’s just as lovely in real life, if not more. Great to ride, especially when the electric mode kicks in. Love the aesthetics. The gold chain is a beautiful touch. Customer service is perfect. Always someone at the end of the phone or email with all the answers.
made no real changes other than my own seat and its can handle flat terrain and reasonable hills with ease and comfort. feels like the bike would benefit from more mounting points but that's incredibly minor for a great bike.
I didn’t buy the bike for the free bundle but it’s a nice extra and has good contents, however to be told it s not available if you use the cycletowork scheme is misleading and unfair. There are no caveats or asterisks stating this anywhere. So free accessory bundle with every bike should mean that.
Poor customer service
The bike is everything I expected and more. Good build quality, easy to build the bike & it looks absolutely superb. Importantly, the bike rides really well. Thank you Quella!
I’m delighted with my Quella. My commute to work is now fast, comfy and far, far better for my physical and mental health than sitting on public transport. It’s a light and stylish bike, and it’s perfect for getting to and from work conveniently. Easy to assemble, with clear video instructions, and great customer service. Thank you Quella.
I work in a bike shop in Essex, and it's become a regular thing now if someone comes in for a good fixie I send them to you because my little Quella has been one of the best purchases I've ever made in the bike world, I love everything about it from the classic look so the high quality components and affordable after market spares. It's my pride and joy of my personal fleet
I bought a Nero Courier Blue and I'm really happy with it. It was replacing my old Quella which had done nine years hard service before the bearings went on the back wheel hub and I decided to treat myself to a new one, instead of just replacing the wheel set. There was one small issue I had with the fitting the pedal on the new one and the Quella team were quick and helpful in sorting this out. Great customer service, great product = very happy customer.
A gorgeous bicycle, solid, light, extremely fast. Ultra quick delivery, very well packaged, and excellent assembly
videos via you tube. Friendly and fantastic customer service; you can't go wrong with Quella, i love these guys! 😎
All components are of good quality, especially the multi tool and the bamboo t-shirt; a nice design and also super comfy- 😃
I originally purchased a Quella 7 or 8 years ago and had a great experience with it before having to replace it recently. Sadly I experienced the same issues as other users mentioned where the chain failed (snapped in multiple places) after less than 200km of cycling. I reached out to Quella support and they were helpful but I'd really recommend they change the model of chain used on this bike as it's plainly not up to scratch. If you do buy this I'd recommend you swap the chain out immediately! A good quality KMC single speed chain is only £10-20
A small carboard box within another larger cardboard box with tons of plastic packaging for a chain and sprocket that could fit in a cardboard envelope and are not made of porcelain :-) !
Really good quality fleece, and love the design for it. A little tight fitting for a large though. Will definitely be on the look out for an XL coming in stock
Tick all the boxes of a single speed ,simple ,easy ,no worries, and very sturdy , many thanks.
I have mixed feelings about my experience with Quella. The concept behind the company is excellent, offering bikes that are easy to receive and simple to set up. However, I've encountered a couple of issues with my Nero Courier Black Single-Speed Bike in less than five months of ownership.
Living in Manchester city centre, I use my Quella bike about five times a week to commute to work and travel to various places, averaging 30 minutes per journey. I’d like to note that I am quite competent with bike maintenance and set up, and I also perform regular cleaning and oiling to prevent issues. The terrain is mostly flat, the roads are relatively well-maintained, and my riding style is not particularly demanding. Despite this, after just 2-3 months, the tension screw on the right side of the bike stripped and would slip whenever I applied pressure to the pedals. Additionally, the thread where the tension screw was inserted into the bike was also stripped, requiring me to purchase a third-party chain tensioner that could be clipped on from the back of the bike. More recently, the bike chain snapped, marking yet another mechanical failure due to the bike being unable to handle the tension from the pedals. It’s disheartening to face these issues within five months, especially on a bike priced at £399.
While I’m not a bike designer, my recent experience suggests that Quella needs to reassess the quality of their product.
Quella might try to respond to this review by highlighting that their frames are made of ‘Hi-Ten Steel’ and they use ‘KMC Z410’ chains, but despite their specifications, my bike still experienced mechanical failures with these components. Quella might also argue that my bike setup was incorrect, but I can caveat this with the fact that I followed Quella’s own setup videos (in addition to using my knowledge from previous experiences).
A single-speed bike should be able to withstand the regular tension and pressure of everyday use, yet mine did not.
We are sorry to hear of the problems you are facing. It is rare to have issues with tension pins on our bikes and would not recommend changing the bicycle set-up installing different styles of tensions pins that were not designed for the bike. The threading of tension pins is an easy circumstance to happen if the when the bike was built they were inserted at an angle when positioning the back wheel. Also, it can take time for tension pins to come loose under pressure as the grooves in the frame deteriote, similar can often happen to pedals if inserted incorrectly. We do recommend that our bikes are built by trained mechanics to avoid/warranty such scenerios should they happen. That said it is an uncommon occurence, we also know that folk wish to build bikes themselves which is why we also provide an instructional video to help. Unfortunately warranty does not cover threading, that said we would have been happy to have the bike returned for review assessment at that time.
We also see following the insertion of a new tensioner the chain then snapped, again this could be for a number of reasons and not necessarily down to the KMC product, which industry does know are pretty much 'bomb-proof'. Alignment will usually be the issue here wearing the down the chain however, now non recommended product/tensioners have been installed that were not designed for the bike this may also have caused issues, more particularly with alignment. I would certainly take the bicycle to a mechanic for a full review and we'd be very happy to chat to them about the set-up. We would always recommend that if you have an issue with your bike, speak to us first so that we can evaluate the situation as the manufacturers. Still feel free to call us and we will help where we can, we ride, repair and build single speed bikes daily, it really is worth contacting us first!
Having been a cyclist all my life, I bought the Nero to commute into work while my other bike was being fixed. I might just commute full time with the Nero. It’s so much fun, strong, and super smooth. It has brought the joy back to my cycling. Delivery, assembly instructions etc were all good. The bike is simple mechanically and so easy to fix / adjust. So far, it also seems strong on some bad London roads. Highly recommend the bike and Quella as a company.
Amazing bike from the start.. Colour is super nice and so are the finishing touches of tan and chrome. I have ridden over 300 miles so far on this bike with no issues or regrets. I wouldn't change anything. Worth the extra over the Nero too for the chromoly frame and sealed bearings etc.