This bike has honestly been better than I expected. From the first ride, it felt incredibly comfortable and well put together. It’s smooth and easy to handle, but when you need to pick up the pace, it’s surprisingly quick and responsive.
One thing that really stands out is how stable and secure it feels. Whether I’m taking corners or weaving through busy traffic on my commute, it always feels planted and confidence-inspiring. It strikes the perfect balance between comfort, speed, and control, making it the perfect commuter bike.
On top of that, the customer service was outstanding. The team was friendly, knowledgeable, and went above and beyond to make sure everything was right. It’s rare to find such great support these days, and it really added to the whole experience.
I absolutely love this bike and couldn’t be happier with my purchase. Highly recommended
Prompt delivery. Robust device. But it rattles a lot on the handle bars. Nothing to do with the adjustment joints, just the inner screws are loose so you get a rattling sound when you ride.
Beautiful looking, fun to ride. A little less comfortable than my previous road bike but great for the commute.
Good quality bike generally (Nero Courier) Delayed delivery which took the edge off. The only thing wrong with the bike is the quality of the seat post screw, the steel is not as robust as the other fixings, I bought a replacement screw locally to get going on the bike.
Great bike for my flat station commute, very easy to set up out of the box and fantastic to ride. Brilliant value for money and perfect for easy maintenance and upkeep.
I have yet to fit the tyres.
Delivery updates were poor and a few scratches on the frame but otherwise ok
Good quality, trendy looking, useful bicycle. I am very happy.
Feels very strong. Consequently is a bit heavy. Looks great on my Nero Courier.
the mudguards don't fit the new tyres they send the bikes with
I was excited about the bike and it didn’t disappoint
My first time ever leaving a bad review and this place absolutely earned it. I bought an Imperial Stealth MK2, and the entire experience was chaos.
They sent the wrong handle, a damaged seat post, and a damaged wheel. When replacements were promised, they sent the wrong items again. Even the replacement wheel arrived without a tire with no tools to fix anything either.
Communication was poor throughout, causing delays with collection. They also promised a complimentary gift, but never sent it, despite multiple follow ups.
To make things worse, they returned the same bike with the same damaged seat post. The brakes and seat were still loose, and I had to pay a mechanic to fix everything myself.
The person handling this was Spencer. I have all the string of emails and all the pictures of the wrong/damaged parts, it took almost a month to get my bike sorted with him.
Would not recommend Quella bikes to anyone.
It’s ok, it doesn’t fit quite right with the brakes, instructions would be nice.
Great bike! Easy to put together. Lightweight fun
Nice helmet, but seems to have marked quite easily.
Great helmet, light, agile and stands out - just like Quella bikes!