Varsity Imperial Courier Single-Speed Bicycle

This delivery is in relation to the bike being sent to an incorrect address, see other review (Philippe) further down, however very kind for the customer to commend Jess on this occasion for her customer service to re-organise delivery very efficiently and effectively. A good measure of customer service is how well situations are handled when they don't go smoothly and how swiftly these are addressed and rectified. The nut issue is not something that we experience. Always worth getting a torque measure to ensure over tightening doesn't happen if fitting oneself, we wouldn't live without one in our workshop! Have fun riding.

This feedback is from a European order in which two labels where mixed during the shipping service, a pretty rare occurance, but it happened. Upon opening their delivery the customer identified that the bicycle was not the one they had ordered and reported this to our customer service team. Following their contact we acted swiftly to rectify this situation and were able to track the actual bike that should have been delivered in transit within 24 hours. Within 48 hours we organised the collection and re-direction of both bike boxes, quite a feat and comendable of our team member Jess, particularly as the parcels were being re-routed between two countries France and Germany! We pride ourselves on our customer service, more often than not one of the best measures for service is how a team/company manages a situation when things go wrong and Jess's handling of this situation was first class. I appreciate the customer had an additonal delay to their delivery, understandably frustrated and seeking compensation. If they keep their eyes on their mail there maybe a little surprise! It's how we do it! If you ever have any concerns or issues with a bike or delivery give our team a buzz directly on 0333 400 2400 we're happy to talk and help!

We appreciate the frustration here however unusual regarding our cranksets as can be seen thorugh our reviews. These are NOT cheap and individually CNC'd from a very well established manufacturer. From experience of selling thousands of bicycles, on the odd instance where threading a crankset does occur it is more ususally down to human error and even the best of us have had this happen at somepoint in our time. In fact we are usually commended on the individual design of our cranksets in comparison to the more general style available on the open market. If you're unfamiliar with building bikes everyday we usually do say take your time (as we mention on our literature) or visit a local bike mechanic to whom you can fallback on if an issue occurs or give us a buzz on 03334002400, we're always on hand to help!